All of our products carry a warranty from their respective manufacturers and we will be pleased to replace any defective items or offer a full refund including the cost of carriage once we have inspected the goods or authorisation is issued by the manufacturer. Defective items must be returned together with a copy of our invoice/receipt.
If you are not happy with any product you buy from us you may return it to our Worthing shop for exchange or credit up to 14 days after receipt of your order, provided they are unused, unopened and kept in original packaging (including their documentation, warranty cards, manuals, and accessories). Refunds will only be given at the management's discretion. Delivery charges or postage and insurance costs are not refundable. ( Bespoke goods are not returnable.)
If you are returning goods, other than faulty goods, you must make your own arrangements for returning them to our Worthing shop. If we are collecting goods on your behalf then we may deduct the cost of collection from your refund. On successful receipt of the returned goods we will refund the full amount within 14 days.
Under the Waste Battery Regulations, R.F. Tilney & Son Ltd. are now offering a take back scheme for all portable waste batteries. A recycling bin for this is provided instore. Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End users may find stores in their local area more accessible.(Examples of portable batteries are AA or AAA batteries; batteries used in mobile phones and those used to power a wristwatch. *Please note we cannot accept, industrial or automotive batteries. For information on how to recycle these types of battery please contact your supplier or local authority). You can return you waste batteries to our business premises in person (BUT PLEASE DO NOT POST THEM!!).
Since July 2007 the Waste Electrical Equipment Regulations have applied. The regulations were introduced to reduce the amount of untreated waste electrical and electronic equipment(WEEE) going to landfill and to ensure that equipment is dealt with properly. When you buy a new electrical product from us, we can dispose of your old item(On a like for like basis e.g If you buy a new shredder from us you may only bring us your old shredder!) for you up to 28 days after the purchase date. All new electrical and electronic equipment we sell can be recycled and will carry the " crossed out wheeled bin" symbol. Even if your old like for like product does not carry the "crossed out wheeled bin" symbol we will still take it from you. Any item you wish to return to us will be at your own cost. Recycling unwanted electrical products is better for the environment. Lead and other toxins contained in elctrical goods can cause soil and water contamination. This can have a very harmful effect on the natural habitat of wildlife, and also human health. When situated near populated areas these toxins can cause problems to communities as their water and soil is polluted. Many of the electrical items that we throw away can be repaired or recycled. Recycling items helps to save natural resources and also reduces the environmental and health risks associated with sending waste electrcal goods to landfill. Please do not throw electrical equipment (including those items marked with the crossed out wheeled bin symbol) in your bin as they should be disposed of separately from normal household waste so that they can be recycled.